(Owned & operated by Chai Heng Seng Sdn. Bhd.)

Last updated: [26 Nov 2025]

1. General

These Terms and Conditions (“Online Store Terms”) apply to all purchases made through www.boss4u.com.my (“the Website”). By using the Website or placing an order, you agree to be bound by these Online Store Terms and the Website Terms, which together form the full agreement between you and Chai Heng Seng Sdn. Bhd. (“the Company”).

The Company reserves the right to update or modify these Terms at any time without prior notice. Any changes will apply to future transactions only.

These Terms shall be governed by the laws of Malaysia. Any disputes arising shall fall under the exclusive jurisdiction of Malaysian courts.

If any part of these Terms is deemed invalid or unenforceable, that portion shall be removed without affecting the validity of the remaining Terms.

2. Acceptance of Orders

We currently accept online orders for delivery to the countries listed during checkout. If your desired delivery destination is not shown, we unfortunately cannot process the order.

All orders are subject to:

  • Payment verification
  • Security checks
  • Product availability

Once your order and payment details are validated, you will receive an Order Confirmation Email, signifying a legally binding agreement between you and the Company.

Payment is processed before dispatch. All cardholders are subject to validation checks and authorization from their card issuer. We are not responsible for delays caused by such verifications or payment refusal.

3. Product Availability

We strive to ensure all products listed on the Website are available. If an item becomes temporarily unavailable, we may hold your order until stock is replenished.

If a product becomes permanently unavailable, we will contact you with an alternative option or issue a full refund, as outlined in our Return Policy.

4. Products & Pricing

All prices listed on the Website are subject to:

  • Malaysian government regulations
  • Customs or tax adjustments
  • Changes without prior notice

Prices and promotions on the Website may differ from those in physical stores or other sales channels.

For deliveries outside Malaysia:

  • Import duties, taxes, and customs charges are not included in the product price
  • The buyer is responsible for all applicable charges imposed by the destination country
  • Any administrative or clearance fees are borne by the customer

We reserve the right to update prices, discontinue products, or introduce new ones at any time.

5. Limitation of Liability

To the fullest extent permitted by law, our liability for any claim relating to your purchase shall not exceed the total amount paid for the specific product(s).

6. Payment Security

Our online store uses secure 128-bit SSL encryption to protect your transaction and personal data.

During checkout:

  • You may be required to enter your card’s CVV/CVC number
  • We do not store card details on our servers

We take all reasonable precautions to safeguard your information, but we are not liable for unauthorised access unless negligence is proven on our part.

7. Warranty Policy

BOS’S provides a 1-year warranty for stainless-steel products with:

  • Manufacturing defects
  • Heat retention issues
  • Rust problems

Warranty does not cover:

  • Wear and tear
  • Accidental damage
  • Improper usage
  • Misuse or negligence
  • Consumable parts (e.g., lids, silicone rings, straws)

At our discretion, we may replace the defective component or provide a replacement unit.

Some jurisdictions do not allow exclusion of incidental or consequential damages; if applicable, this limitation may not apply to you.

8. Trademarks

All trademarks, service marks, trade names, logos, and branding displayed on this Website are the property of BOS’S.

Nothing on the Website grants permission to use these marks without prior written consent from the Company.

9. Disclaimer of Liability

The Website is provided on an “as is” basis.

We are not liable for:

  • Any direct, indirect, or consequential loss
  • Damages or personal injury
  • Data loss or corruption
  • Business interruption
  • Errors, inaccuracies, or delays in website content
  • Issues caused by system failure, unauthorized access, or force majeure

This applies even if we have been advised of the possibility of such damages.

We are also not responsible for losses arising from reliance on third-party data, incomplete information, or delays in updates.

10. Contact Information

For further inquiries regarding these Terms & Conditions, please contact us via details provided on our Contact page or the WhatsApp button at right bottom of the website.