(Owned & operated by Chai Heng Seng Sdn. Bhd.)

Last updated: [2 December 2025]

Thank you for visiting bossmalaysia.com (“we”, “our”, “BOS’S”, “the Company”).

Your privacy is important to us, and this Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our website.

By accessing or using our site, you agree to the practices described in this Privacy Policy. We may update this policy from time to time, and any changes will apply going forward. You are encouraged to review this page periodically to stay informed of how we protect your data.

1. Scope of This Privacy Policy

This Privacy Policy applies exclusively to bossmalaysia.com.

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those sites. Please review their respective policies if you choose to visit them.

2. Information We Collect

We may collect the following types of personal information when you voluntarily provide them:

Personal Identification Information

Name
Postal or delivery address
Email address
Phone number
Billing and payment information (processed securely via our payment partners)

Order & Account Information

Products purchased
Order history
Preferred delivery details
Account login details (if applicable)

Automatically Collected Information

Through cookies, analytics, and tracking tools, we may collect:

Browser type
Device information
Operating system
IP address
Pages visited and time spent on site

This information helps us improve website performance and user experience.

3. How We Use Your Information

Your information is used strictly for the following purposes:

To process and fulfill your orders
To deliver purchased products to your address
To respond to inquiries and provide customer support
To send updates, promotions, or newsletters (only if you consent)
To improve website functionality, performance, and security
To personalize your shopping experience
To maintain accurate business and transaction records

We do not sell, rent, or trade your personal data.

4. Cookies & Tracking Technology

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies help us:

Understand how visitors use the site
Identify returning customers
Save preferences (e.g., cart items)
Personalize content

Cookies do not collect personal information unless you have previously provided such information.

Aggregated (non-identifiable) data may be shared with analytics or advertising partners to improve our services.

You may disable cookies via your browser settings, but some features may not function properly.

5. Sharing & Disclosure of Information

We may share your information only under the following circumstances:

With Service Providers

Trusted partners who assist in:

Payment processing
Order packing and delivery
Customer support
Website hosting or analytics

All service providers are required to keep your information confidential.

For Legal, Security, or Fraud Prevention Purposes

We may disclose information to:

Comply with applicable laws or legal processes
Prevent or investigate fraudulent or unauthorized transactions
Protect the rights, safety, and property of our customers and the Company

We do not share data with third parties for marketing purposes.

6. Data Security

We take reasonable administrative, technical, and physical precautions to safeguard your personal information.

Only authorized employees and contractors with confidentiality obligations may access data.
Payment information is encrypted and processed securely through verified payment gateways.
You may withdraw from marketing emails anytime via the unsubscribe link.

While we strive to protect your information, no system is 100% secure. We continually enhance our measures to keep your data safe.

7. Your Rights Under PDPA (Malaysia)

Under the Personal Data Protection Act (PDPA), you may:

Request access to your personal data
Request correction of inaccurate or outdated information
Request deletion of your personal data (where applicable)
Withdraw consent from receiving marketing communications

You may submit these requests through our Contact page.

8. Children’s Privacy

Our website and products are not intended for children under 13 without guardian supervision.

We do not knowingly collect information from minors.

9. Contact Information

If you have questions or concerns regarding our Privacy Policy, please contact us via the information provided on our Contact page or through our WhatsApp support located at the bottom-right corner of our website.

10. Updates to This Policy

We reserve the right to modify this Privacy Policy at any time.

Any updates will be posted on this page with the “Last Updated” date revised accordingly.